Shipping Policy

Welcome to avedaonline.com’s Shipping Policy, where we outline our commitment to delivering your 100% vegan hair, skin, and body care products in a timely, cost-free manner. This policy applies to all domestic and international orders placed through our website.

We offer complimentary standard shipping on every purchase, with no minimum order value required. There are no hidden fees or surcharges for shipping—this benefit applies to all products, including professional-grade hair care and salon supplies, for both individual consumers and wholesale partners (contact wholesale@avedaonline.com for wholesale-specific logistics support).

All orders are processed within 1–3 business days of payment confirmation. During peak demand periods, processing may take slightly longer, but we prioritize efficiency to get your order on its way as quickly as possible. We do not process orders on non-business days (weekends and observed holidays).

Once your order has been shipped, delivery times are consistent for all locations (domestic and international) at 6–12 days from the date of shipment. Delivery timelines are estimates and may be affected by factors outside of our control, such as customs delays (for international shipments) or local carrier disruptions. We will provide a tracking number via email once your order leaves our fulfillment center, allowing you to monitor its progress in real time.

All shipping-related transactions (including any rare, unforeseen fees that fall outside our free shipping guarantee) are processed in USD (U.S. Dollars) to ensure pricing consistency and transparency for all customers, regardless of location.

You will receive automated email updates throughout your order’s journey:

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. We are not liable for delays, lost packages, or failed deliveries caused by incorrect address information. If you need to update your shipping address, please contact our support team as soon as possible—address changes cannot be made once an order has entered the shipping process.

Wholesale partners placing bulk orders via wholesale@avedaonline.com will receive the same free shipping benefit and 1–3 day processing time. Larger wholesale shipments may use specialized carriers, but delivery timelines will still align with the 6–12 day window for all destinations. Our wholesale team will coordinate directly with you to ensure seamless delivery for your business needs.

If your package does not arrive within the 6–12 day delivery window, please reach out to our customer support team. We will assist in tracking your shipment and resolving any issues, including initiating investigations with carriers or arranging replacements if necessary.

By placing an order on avedaonline.com, you agree to the terms outlined in this Shipping Policy. For additional questions, please contact our support team or reach out to our wholesale department at wholesale@avedaonline.com for business-specific inquiries.