Refund Policy

At avedaonline.com, we want you to be fully satisfied with your 100% vegan hair, skin, and body care purchases. This Refund Policy outlines the terms and process for requesting and receiving refunds for orders placed through our website, including both individual consumer orders and wholesale inquiries (direct questions to wholesale@avedaonline.com).

1. Eligibility for Refunds

Refunds are available for products returned within 60 days of the delivery date, provided that:
  • The items are unused, in their original packaging, and in resalable condition (including all seals, labels, and accessories)
  • The return is accompanied by a valid order confirmation or proof of purchase
  • The products were purchased directly through avedaonline.com (purchases from partner salons or third-party retailers are subject to the seller’s own refund policies)
Note: All products are eligible for refunds, including professional-grade hair care, salon supplies, and skin/body care lines, with no exceptions for minimum order values or product types.

2. Refund Process

  1. Initiate a Return Request: To start a refund, contact our customer support team to obtain a return authorization number (RAN) and return shipping instructions. We provide complimentary return shipping for all eligible refund requests, aligning with our commitment to fee-free customer service.
  2. Return Shipment: Package your eligible items securely, include the RAN on the outer packaging, and ship them to the designated return address. We recommend retaining the return tracking number for your reference.
  3. Inspection & Approval: Once your return is received, our team will inspect the items to verify eligibility. This inspection process typically takes 2–3 business days from the date of delivery to our fulfillment center.
  4. Refund Disbursement: Approved refunds will be processed within 5–10 business days of inspection confirmation. Refunds are issued in USD (U.S. Dollars) and will be credited back to your original payment method (e.g., credit card, PayPal). Processing times for the refund to reflect in your account may vary based on your financial institution’s policies.

3. Non-Eligible Refunds

Refunds will not be approved for:
  • Items returned after the 60-day window has expired
  • Used, damaged, or altered products (excluding minor cosmetic damage to packaging that does not affect product integrity)
  • Orders without a valid return authorization number
  • Products purchased through unauthorized third-party sellers or partner salons (contact the original point of sale for their refund terms)

4. Wholesale Order Refunds

Wholesale partners seeking refunds for bulk orders must coordinate directly with the wholesale team at wholesale@avedaonline.com. Wholesale refund requests follow the same 60-day eligibility window and 5–10 day processing timeline, but may require additional documentation to verify order details and product condition for bulk shipments.

5. Exceptions & Special Cases

In rare instances where a product arrives defective or incorrect (e.g., wrong item sent, damaged during shipping), we will expedite the refund or replacement process at no cost to you. Contact our support team immediately upon receiving the item to provide photos and order details for resolution.
By purchasing from avedaonline.com, you acknowledge and agree to the terms of this Refund Policy. For further clarification or assistance with a refund request, reach out to our customer support team or the wholesale department as applicable.