Privacy Policy

At avedaonline.com, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data of visitors and customers who access our website (avedaonline.com) and purchase our 100% vegan hair, skin, and body care products or use our salon locator service. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect two categories of information to provide and improve our services:

Personal Identifiable Information (PII)

  • Account & Order Information: When you create an account, place an order, or contact our support team, we may collect your name, email address, shipping/billing address, phone number, payment details, and order history. Wholesale partners (contacting wholesale@avedaonline.com) may also provide business name, tax ID, and bulk order specifications.
  • Communication Data: If you reach out to our customer service or wholesale team, we retain records of your inquiries, responses, and any attached documents to resolve issues and improve support.

Non-Personal Identifiable Information

  • Usage Data: We automatically collect data about your interaction with our website, including IP address, browser type, pages visited, time spent on site, and referral sources. This data is aggregated and does not identify individual users.
  • Device Information: Details such as device model, operating system, and screen resolution to optimize our website’s performance across platforms.
  • Salon Locator Data: If you use our salon locator tool, we may collect your location (with your explicit permission) to display nearby partner salons, but this data is not stored permanently without consent.

2. How We Use Your Information

We use collected data for the following legitimate business purposes:
  • Fulfill Orders: Process and ship your purchases, send order confirmations and tracking updates, and manage returns/refunds (per our 60-day return and 5–10 day refund policies).
  • Improve Services: Analyze website usage to enhance user experience, update product offerings, and refine our salon locator tool for accuracy.
  • Customer Support: Respond to your questions, resolve issues, and provide assistance for both retail and wholesale inquiries (via wholesale@avedaonline.com).
  • Marketing Communications: With your explicit consent, send personalized updates about new vegan products, salon promotions, and exclusive offers. You can opt out of marketing emails at any time via the unsubscribe link in all communications.
  • Wholesale Partnerships: For business clients, use provided data to process bulk orders, coordinate shipping, and maintain ongoing business relationships.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share data only in the following limited circumstances:
  • Service Providers: Partner with trusted third-party vendors to handle order fulfillment (including shipping and delivery), payment processing (in USD), and website analytics. These vendors are contractually obligated to protect your data and use it only to provide services on our behalf.
  • Legal Compliance: Disclose information if required by law, regulation, or legal process (e.g., court order) or to protect our rights, property, or the safety of our customers and the public.
  • Wholesale Collaborations: Share relevant business data with wholesale partners to facilitate bulk order management, with prior agreement from both parties.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, with notice provided if required by law.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
  • Encryption of payment details and sensitive account information.
  • Secure servers and regular security audits of our website and systems.
  • Restricted access to PII for authorized staff only, with mandatory data protection training.
While we strive for maximum security, no online platform is completely immune to risks. We cannot guarantee absolute security of your data, and you acknowledge that you provide information at your own risk.

5. Your Data Rights

You have the following rights regarding your personal information, subject to applicable regulations:
  • Access & Correction: Request a copy of the data we hold about you and update any inaccurate or incomplete information via your account dashboard or by contacting support.
  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time (this does not affect transactional communications like order confirmations).
  • Data Deletion: Request the deletion of your account and associated data, provided there are no outstanding orders or legal obligations to retain the information.
  • Withdraw Consent: Revoke consent for marketing communications or location data collection (for the salon locator tool) at any time.
To exercise these rights, contact our privacy team via the website’s contact form or wholesale@avedaonline.com for business-related data requests.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to enhance user experience (e.g., remember your account preferences, track shopping cart items). You can adjust your browser settings to block cookies, but this may limit access to certain features of the website (e.g., saved cart items, personalized salon recommendations).

7. Third-Party Links

Our website may contain links to third-party sites (e.g., partner salon websites). We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and continued use of our website after changes take effect constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team via the website’s contact portal or reach out to our wholesale department at wholesale@avedaonline.com for business-specific privacy inquiries.