Accessibility

At avedaonline.com, we are committed to ensuring our website is accessible to all visitors, including those with disabilities, so that everyone can seamlessly browse, shop, and engage with our 100% vegan hair, skin, and body care products and salon locator services. This Accessibility Policy outlines our standards, practices, and ongoing efforts to provide an inclusive online experience for every user.

1. Core Accessibility Commitment

We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA—the globally recognized standard for web accessibility. Our goal is to remove barriers to access, ensuring that users with visual, auditory, motor, cognitive, or neurological disabilities can navigate our site, use our tools, and complete transactions independently and with dignity.

2. Accessible Website Features

We have implemented a range of features to support diverse user needs, including:
  • Screen Reader Compatibility: All website content (product descriptions, policy pages, salon locator tool) is optimized for screen readers, with proper heading structures, alt text for images, and descriptive link text (no generic phrases like “click here”).
  • Keyboard Navigation: Full support for keyboard-only navigation, allowing users to move through menus, product listings, forms, and buttons without a mouse. All interactive elements (e.g., add-to-cart buttons, search bars, contact forms) are accessible via keyboard tabbing and selection.
  • Text Readability & Customization:
    • High contrast between text and background colors to aid users with low vision.
    • Support for browser-based text resizing and zoom (up to 200%) without breaking page layout or functionality.
    • Option to enable a “readable mode” that simplifies page design for users with cognitive disabilities.
  • Multimedia Accessibility: All video content (e.g., product tutorials, salon service demos) includes closed captions and transcripts, and audio content provides written alternatives.
  • Form Accessibility: All forms (checkout, contact, wholesale inquiry) include clear labels, error messages, and guidance for users, with compatibility for assistive technologies to complete and submit information.
  • Salon Locator Tool Accessibility: The salon locator is fully usable via screen readers and keyboard navigation, with location results presented in an accessible, structured format (e.g., sorted lists with clear address and contact details).

3. Accessibility for Specific User Journeys

Shopping & Ordering

  • Product filters (e.g., “vegan shampoo,” “professional grade”) are accessible via keyboard and screen readers, with clear labels for each filter category.
  • Checkout pages include step-by-step guidance, accessible payment processing tools, and clear confirmation messages for users with cognitive or visual disabilities.
  • All order-related communications (confirmation emails, shipping updates) are available in plain text format upon request, ensuring compatibility with assistive technologies.

Wholesale & Salon Partner Inquiries

  • The wholesale inquiry channel (wholesale@avedaonline.com) offers alternative communication formats (e.g., large-print documents, accessible spreadsheets) for business partners with accessibility needs.
  • Salon partner onboarding materials are provided in accessible formats, with dedicated support to address any accessibility barriers for salon staff using our products or tools.

4. Feedback & Accessibility Issues

We welcome feedback from users regarding accessibility barriers on avedaonline.com. If you encounter issues (e.g., inaccessible content, broken keyboard navigation, unlabeled images), please contact us via:
  • Accessibility Feedback Form: Submit details through our [Accessibility Feedback Portal] (insert URL here) for a response within 2 business days.
  • Email: Reach our accessibility team directly at accessibility@avedaonline.com, including specific details about the issue (page URL, browser/device used, and how the barrier impacted your experience).
We will investigate all reported issues promptly and take corrective action to resolve them, with updates provided to the user who reported the concern when applicable.

5. Ongoing Accessibility Efforts

Our commitment to accessibility is continuous, with regular initiatives including:
  • Annual third-party audits of our website to verify WCAG 2.1 AA compliance and identify areas for improvement.
  • Training for our web development and content teams on accessibility best practices, ensuring new products, pages, and tools meet our standards from launch.
  • Regular updates to our salon locator and e-commerce features to address emerging accessibility guidelines and user needs.

6. Limitations & Future Improvements

While we strive for full accessibility, some older website content or third-party tools (e.g., embedded maps in the salon locator) may have limited accessibility features. We are actively working to upgrade these elements and will prioritize them in our ongoing website updates.
By visiting and using avedaonline.com, you acknowledge our commitment to accessibility and our efforts to provide an inclusive experience for all. For additional support with accessibility needs, contact our team directly for personalized assistance.